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Shipping & Returns
Shop Healthy Pty Ltd.
ABN# 14 152 211 777
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee upon its arrival to the ShopHealthy warehouse and inspection by ShopHealthy staff confirm the product was photographed and returned within 7 days of dispatch, and unopened. The refund will not be given until the goods have arrived and been inspected at our warehouse.
Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we always advise you take out shipment registration of insurance with your postal carrier. Shop Healthy Pty Ltd. will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Within Australia we offer a flat rate shipping of $6.95 ($8 extra to WA or difficult to reach areas). We do not ship internationally, due to temperature sensitivy, and varying regulations. After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few hours of ordering. We will attempt to send your goods via Australia Post and/or Private Courrier (ie. Fastway) within 2-5 working days; however if goods are unavailable delivery will either take a little longer, or we will offer a full refund at our discretion.
If you wish to query a delivery please contact us at email@example.com.
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your Digital Delivery within 3 working days. If you wish to query a delivery please contact us at firstname.lastname@example.org.